Which practice is discouraged during interaction with individuals in crisis?

Verbal escalation of conflict is discouraged during interactions with individuals in crisis because it often intensifies emotions and can lead to a breakdown in communication. In high-stress situations, individuals experiencing a crisis may already be feeling vulnerable or threatened, so escalating the conflict can exacerbate their distress and lead to further negative behaviors or reactions. Instead, calm and composed communication is essential, as it helps to de-escalate the situation and allows for a more constructive dialogue.

Additionally, providing clear information and involving mental health professionals are practices that can offer support and clarity during a crisis. Maintaining a calm demeanor and avoiding escalation creates a safer environment, helping to support the individual in crisis rather than pushing them further into distress.